This charge will be invoiced directly to you by the carrier upon delivery. Please be aware that if your country is outside the EU you will not be charged UK VAT but you may incur import duty in your country. We will endeavour to pack your order in the smallest possible box to comply with these restrictions, however, should your order exceed the volumetric limit we will contact you about possible additional shipping costs before processing your order. This service is only available for orders placed before 12 noon Friday for delivery in England, Wales and Scottish Lowlands.Įurope and Worldwide Shipping - Please add your purchases to the shopping basket and select you destination country to see the relevant charges. Saturday and Sunday delivery (Available for Mainland UK Only - £9.95) Please note that there will be no despatch or delivery on Bank Holidays AND we are unable to guarantee next day delivery to Channel Islands, Scottish Islands and Highlands Orders placed on Saturday and Sunday ,for delivery in England, Wales and Scottish Lowlands, will be delivered on Tuesday. Orders placed before 12 noon on Friday, for delivery in England, Wales and Scottish Lowlands, will be delivered on Monday. This service is only available for orders placed before 12 noon Monday, Tuesday, Wednesday and Thursday for delivery in England, Wales and Scottish Lowlands. Next Working Day Delivery (Available for Mainland UK Only - £9.95) Republic of Ireland - £9.95 (inc VAT 20%) Scottish Islands and Highlands - £9.95 (inc VAT 20%) Returns from outside the UK will NOT be entitled to a refund of the original postage unless the item sent is damaged in transit.įor full details of our returns policy please refer to our terms and conditions in the Info tab at the top of the screen. In either case you must inform us within three days of delivery, and make any returns within 14 days of delivery. In the case of products damaged in transit you should, where possible, make a photographic record of the damage and refuse delivry of the damaged goods to enable a compensation claim to be made. If the product delivered is not what you ordered, does not correspond with its description or is damaged in transit, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. If the goods are returned in New and Unused Condition a refund of the full cost will be paid via the original payment method. The customer is responsible for paying the relevant return carriage costs. Customers must ensure the goods are securely packed (in the original packaging). Goods may be returned, using the returns form provided, within 14 days of delivery. All UK purchases are entitled to a 14 day cooling off period during which you may cancel your order.
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